Site Information

Customer Service

Contact Us

FIN-ATICS
1325 West Avenue
Ocean City, NJ 08226

Phone: (609) 398-2248 Current Store Hours: Fall Hours
Toll Free: (866) 224-2248 Monday thru Friday  7:30am - 6pm
Fax: (609) 398-2712 Saturday 7am - 6pm
Email: support@fin-atics.com Sunday  7am - 4pm

 

Shipping Info

United States Orders Only

FIN-ATICS offers FREE shipping and handling for all orders over $100 (prior to applicable taxes) to the lower 48 U.S. states via our FedEx or USPS Priority Mail. This offer excludes all Hobie Cat Co. products and all kayak brands.  Kayaks are only available for in store pickup or local delivery.  Fin-atics will determine the most efficient carrier at the time of shipment.  All orders under $100 will ship at our Flat Rate Shipping Rate of $7.95.

Returns Policy

Every item comes with Fin-atics.com' 100% satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we'll refund your money or exchange any unused item in the original package within 30 days.

In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Some products we sell are covered by a manufacturer's warranty that require items to be sent directly to the manufacturer for replacement or repair. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of original invoice or packing slip. Shipping and Handling is non-refundable. There are no returns or credit available on pre-spooled line. Please contact us to receive a Return Merchandise Authorization number.

If we made a mistake on your order, your return surface shipping will be reimbursed. The returns department requests that we allow 2-3 week's turnaround time for the issuance of credit or for the shipping of an exchange.

Pricing and Specifications

At FIN-ATICS, we strive to provide the most current and accurate information as possible. However, merchandise pricing and specifications are subject to change without notification. Typographic, photographic, and/or descriptive errors are subject to correction. All prices are quoted in U.S. dollars.

Guarantee

At Fin-atics.com, you can buy with confidence. We back every purchase with a 100% Satisfaction Guarantee. We're not satisfied unless you're satisfied. If you're not completely satisfied with your order when it arrives, you can return it for a prompt exchange or refund. We value honesty and integrity in business, and the value of a great company is the way they treat their customers. We make this promise to you—superior quality, superior value, and superior service. Guaranteed.

Special Orders

Can't find what you're looking for? It is Fin-atics.com' goal to satisfy all of your needs, even if the item you're looking for is not featured on our Website. In order to assist you in purchasing this merchandise, FIN-ATICS' Special Order Department will make every effort to obtain the merchandise you are looking for. To make this process as easy as possible for our customers, we ask you to email your request to www.customerservice@fin-atics.com or call toll free (866) 224-2248 from 9am - 5pm, Monday through Friday, to discuss your needs with a specialist. Once this information is received, you can expect to be contacted within 24-48 hours (excluding weekends) with availability and price.